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Business and Delivery Conditions

Our business terms and conditions are designed to allow for swift and straightforward German <> English translation service of the highest possible quality. The following service, delivery and payment conditions form part of each contract we enter into.

  • We provide a written quote which contains all necessary details of the job and serves as our service contract. For bigger jobs we ask you to sign the quote and return it to us.

  • We charge by the number of words in English (translation) or by one-hour or three-hour timeslots (interpreting and other services).

  • Additional services are charged at a standard rate, eg. affidavits, explanations, non-standard certifications.

  • Any quote is valid for five business days and the final price may vary by a maximum of 10% unless a fixed price has been specifically offered.

  • Our work is completed by appropriately NAATI-accredited translators/interpreters unless specifically stated otherwise.

  • We accept text sources in hard copy or electronic form. Our clients are responsible for delivering a fully legible and genuine document. We accept standard word-processing file formats including .doc and .pdf files.

  • We give no guarantees as to the authenticity of any source document.

  • Our service shall not be liable for any damage, loss or injury resulting directly or indirectly from the use of, reliance on or inability to use our translation.

  • We deliver our translation work as a certified hard copy or by e-mail in .doc or .pdf format. We provide extract translations in accordance with immigration department guidelines unless explicitly agreed otherwise.

  • We deliver on receipt of full payment for work performed unless other express arrangements have been made.

  • We accept cash, deposits into our account, cheques and credit card payments (Visa, MasterCard and AMEX). Please click here to download a credit card payment form to print and fax back to us. We also accept payment via PayPal. Please let us know your preferred payment option.

We operate under Australian law, specifically the Trade Practices Act 1974.

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